Refund policy

 

Returns

You have 14 days from the day your order arrives to request a return.

To be eligible, the item must be in the same condition you received it — unworn, unused, with tags on, in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, email us at calledapparelsupport@calledapparel.co. Returns are sent to: 50 Ventures Drive, Unit 2308, St. Augustine, Florida 32095

If you’re returning because of an exchange or a change of mind, you cover return shipping. If it’s due to damage or a defect, we cover it. Either way, we’ll send you instructions on how and where to send your package.

Please request a return before sending anything back — items returned without one can’t be accepted.

Damages and issues

Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us right away so we can look into it and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is accepted, place a new order for the one you want.

Refunds

Once your return reaches us, we’ll inspect it and let you know whether the refund is approved.

If it’s approved, we’ll refund your original payment method automatically. Your bank or card company may take a little longer to post it.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, email us at calledapparelsupport@calledapparel.co.